Apple has confirmed that customers activating new iPhones may experience an issue where activating the device during initial setup does not pass over Wi-Fi, saying the issue is “under investigation”.

In a note seen by MacRumors, Apple says that “there is a known issue for iOS 16 that may impact device activations on open Wi-Fi networks.” To resolve the issue, Apple says customers should select “Connect to Mac or PC with iTunes” in the initial iOS onboarding process when prompted to connect to a Wi-Fi network, then return to the previous screen and try again over Wi-Fi until the activation is successful.

Apple noted in the memo that there are no current official fixes and that support personnel should “not create a repair [case] for the issue.” Unfortunately, the bug is untimely as customers around the world are starting to receive their iPhone 14, iPhone 14 Pro, and ‌iPhone 14 Pro‌ Max preorders.

For new ‌iPhone 14‌ customers, there is an iOS 16.0.1 update available that fixes an activation and migration issue during setup. If you’re having trouble activating your ‌iPhone 14‌ out of the box, you may need to restore with a Mac or PC to iOS 16.0.1 to fix the bug and fully activate your new iPhone.

In a support document, Apple tells new ‌iPhone 14‌ and ‌iPhone 14 Pro‌ customers that “iMessage and FaceTime may not complete activation” until they update their new iPhones to iOS 16.0.1 .

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